CountdownZen Support & FAQ

Last updated: April 11, 2026

We're Here to Help

We're glad to support you on your CountdownZen journey. Whether you have questions, suggestions, or need assistance, we're always happy to hear from you.

Reach out to us at contact@indiezen.me and we'll get back to you as soon as possible.

Getting Started

👉 What is CountdownZen?

CountdownZen is a minimalistic, privacy-first countdown application for mobile devices. It helps you keep track of important events and goals with a clean, focused interface.

👉 How do I create my first countdown?

Simply tap the "+" button on the main screen, enter a title, and select a date and time. Your countdown will appear immediately on your dashboard.

Privacy & Data

👉 Where is my data stored?

Your privacy is our priority. All your countdowns and settings are stored locally on your device. We do not sync your data to any cloud storage or external servers.

👉 What happens if I delete the app?

Because all data is stored locally, deleting the app will also permanently delete all your countdowns. We recommend making sure your device is backed up through standard system tools (like iCloud or Google Backup).

💡

Since we don't have accounts, we cannot recover your data if it's lost. Your data belongs to you!

Pro Features

👉 How do I upgrade to Pro?

You can upgrade anytime via the settings menu. All "Pro" purchases are handled securely through the Apple App Store or Google Play Store using RevenueCat for verification.

👉 Can I restore my purchase on a new phone?

Yes. As long as you are using the same Apple or Google account on your new device, you can use the "Restore Purchases" button in the settings to get your Pro features back.

Support

👉 The app crashed. What should I do?

First, ensure you are on the latest version of the app. If the issue persists, feel free to contact us. We use Sentry to catch these issues, so we are likely already working on a fix!

👉 How can I contact you?

You can reach us at contact@indiezen.me. We usually respond within 24-48 hours on business days.